Everything's going pretty well. 5/16/19: Ashley insinuated I was at fault! The installation took two days, but they got it all done -- it didn’t take that long. He was calling me back or answering his phone. (Image credit: Safe Step) Of the brands we’ve evaluated, Safe Step has the lowest rating on ConsumerAffairs.That said, it’s … So, after endless calls and unanswered letters, no satisfaction. I was disappointed in that this was sold as a big boy tub. Thanks to all. We had some problems with the water cut off on the outside of the house, and I had to call in a plumber. Every Safe Step product is manufactured in Tennessee, allowing us to continue our legacy of providing lower and more affordable pricing than any of our competitors. The built-in fold up chair, THE main component of the shower package, has only a 2 year warranty for defects. The question is, if I was sold on a heater and none was installed, where in my paperwork does it state none is included? The sales rep even hung up on me. Then hung up. I put the walk-in tub on my homeowner's loan which is the biggest thing. I like to get his views on what my thoughts are. We got two hot water heaters and one is for our bathroom, and the rest is for the rest of the house. So, now, we're freaking out. An area plumber is subcontracted to install. I wanna help myself and I wanna help Safe Step because the tub is a great idea. My great granddaughter uses the tub more than anybody else. To which the extremely rude lady on the phone said "Hey, this is an inbound call, you called us' with what can only be described as confrontational, rude and arrogant tone. Thank you for letting us know! I've gotten a new tape measure out of it too because he went off and left the tape measure. He then showed me where I had initialed that they don't do this. We were totally ignorant and Lenny never mentioned measuring to assure the proper size. I want to thank you for placing the Safe Step Walk- In Tub in our home within a week as I requested. I was told by Safe Step representative they don’t have an option for a regular shower head. Representatives perform a free in-home consultation and provide a complimentary quote. So, the only time it gets used is when we have guests. Safe Step Walk in Tub Reviews: What Users Say about Safe Step Walk in Tubs There is a mix of positive and negative Safe Step walk in tub reviews on BBB and TrustPilot . Asked for replacement or refund. The thing that I liked most about the Safe Step sales representative was he lives real close to us and we were able to go over to his house and take a look at his tub. I was aiming to have the bathroom more torn out before they got here. The day it was to be installed, I’d forgotten about it. Tub is poorly designed, especially if you buy the overhead rain shower option. It was gorgeous. My main problem, is with the door. Safe Step understand that many users of walk-in baths are looking for freedom, independence and … They surprised me in lifting the 200-pound tub and getting it in here. So, it was waste of space, and the shower that’s in that bathroom is fine for my wife, but it’s a little small for me. There were no arguments. It was very tough for me getting in my old tub by myself. She had her hip joints replaced. They happened to be the first step of remodeling this bathroom. Safe Step Customer Service. I have made calls, written letters, including the owner and zero response. Yeah, you've got that right: The warranty for a fixed asset tub that is built into your home is NOT assigned to the assign the way that the other fixed assets in your home, it's assigned to the original purchaser of the tub. By the way, the installer was complaining and wanted to leave even though he showed up at 11:30. My wife is having a little bit of trouble too. Unless I wanted an extension cord coming out of the access panel which would be unsightly and not professional-looking, in order to fix that, he will have to uninstall the tub, reestablish and verify the electrical connection then reinstall the tub. He also said that probably, the line of credit was issued but has not been tapped into yet. I am retired and on a budget. Safe Step needs to figure out how to do that. He told me that the sales rep had incorrect measurements. We're gonna work it in with the repair guys. The tub has served my Mom well but the shower package she received has been and is a bust and is not like the shower package advertised. The one downside would be the price but the installation experience was good and I like the whirlpool type of effect on the tub. He had do some follow-up over there and he'd come back by here and sand down the wall where the sheetrock went in and the door jamb. An area plumber is subcontracted to install. I'm not interested in giving them another chance to screw up my life. I know I can find something for two grand to put in there. Even somebody with the limited ability that I have with my hands could fix that. We had purchased this tub specifically for my husband, who suffered a stroke. $1,799.99 $ 1,799. So, you take the shower, you can't get the curtain around the shower, so that shower can just splash out and roll right onto the floor of the bathroom. A Safe Step walk in tub can be a safe and stylish bathing solution for a lot of different physical needs. I like the handheld shower. So what I wanted was to get somebody back here who I could talk to about some improvement on the design, with the shower curtain and so forth, and the lips of the tub. She knows how to work everything. At 10 o'clock in the morning, I heard somebody knock on the door. I use it all the time. The buyer of your home is now on the hook for any and all product malfunctions and repairs during the warranty period. At this point, I don't think Lenny or his boss know that the financing got approved, but they never got paid for that tub. GreenSky went ahead on my behalf and blocked the account. The salesman, repeatedly, reassured me that my husband would have no problem getting in and out of the tub. If you like to sit in a tub and the jacuzzi, it's really out of this world. Rudy called back and I explained the situation to him. I want to thank John Johnson and his partner Mike who did a wonderful job of putting the Safe Step Walk-in Tub in our home. Maybe for somebody in their 90s, it would probably have plenty of gusto. He’s a little older fellow. I got a Safe Step walk in tub for my grandson who is partially disabled. We had looked into a walk-in tub a number of years ago and we just decided it was too expensive for us. The frame of the Safe Step walk-in tub is made of aluminum, while the shell is constructed from gel-coated fiberglass. While the high cost may seem prohibitive at first, remember that Safe Step … A week later, sooner than was expected, they called and said they were ready to install. So they left all the stuff here and showed me the instructions. Two guys out there said, “We're from Safe Step two install your tub.” They were really nice guys. You wasted money on an advertisement only to have your first point of contact throw it away for you. For those interested in buying a tub, a rep will return your call within an hour or two, or you can schedule a time to see one of the many showrooms in the U.S. I'm an industrial mechanical engineer, and that's what I was trying to tell that woman. Multiple phone calls with promises to deliver. I tried to tell her what was going on and she tried to tell me I didn't know what I was talking about and why was I calling. Their equipment is probably equal to Kohler's. If I'm out any money, I'm out 2,000 instead of 14,600. So, I got a lot of it going. After i get the door shut by almost standing on the seat it has some nice features. But the guy that's been doing all my work has not been able to be here for almost two months because of other issues with all this virus stuff going around. Simply put if you can't follow a simple instruction like that do you really think I would let you change my bathroom around? That was one of the big steps about getting this Safe Step tub. It sounded like a better deal to me. I have turned it on and just got wet by it then went to the other handheld shower. I declined. will be calling them back again later today to see if I can get the issues resolved. It's where it's supposed to put the air to help clean your skin where you supposedly don't have to use soap. When purchased, salesman said Safe Step manufactures, installs, and maintains their product. But still, there could be things that could be done in the design. 1/12/17: Tub price=15,426$ (Could have bought a new Kia Soul).12/6/18: Tub flooded bathroom (tank under tub "popped" off). Rudy deduced that he had failed to connect to my power supply. Providing walk-in baths since 2009 and based in Nashville, Tennessee, Safe Step are strong champions of the idea that domestic manufacturing provides superior levels of quality control. Not installing Safe Step products might cause some financial loss but not unemployment or loss of company benefits. Still no results. They didn't even take lunch. When Lenny was here, we did not know there were multiple sizes of tubs. 5/23/19: Reported to BBB. I used to be in sales and it was my responsibility to spec stuff out. Also, the installers did a nice job. I've only spoken to him, since the sale, twice. They installed the tub with a defective drain. A Safe Step Walk-in Tub was installed in our home for my 84 y/o Mom on March 19, 2016. Also a thank you to Len Stow who visited me, took photos of our bathroom, and measurements, making calls to obtain the Safe Step Walk-in Tub and prepare a folder for us. I never did. They said that the power drain makes some funny noise that lasts about a minute when the motor goes on to flush all the lines. What a fantastic experience. A man called me on the phone and I also got a card in the mail explaining the Safe Step walk-in tub. At this point, we are so nonplussed with our experience and not satisfied with the strength of the water jets. Glassdoor has 19 Safe Step Walk-In Tub reviews submitted anonymously by Safe Step Walk-In Tub employees. The way the plumbing was designed coming into it, you have a splash thing against the wall and against the back of the tub, but not in the front. I've had one conversation with Lenny subsequent to the call he made to me about two days after I launched my initial complaint. You can decide how many jets you want and where to place them in your walk-in tub for optimal health benefits. An open circuit occurred between what was in my wall where he attached the device that he used to attach to my electrical wires and run that device to the tub and the tub. We've had a couple of issues but that wasn't their problem. The four guys worked like clockwork. Our products are of the highest quality. The product is great. They told me everything would be put back in place and look like the way it was before, which was true, except I had to do a little touch-up painting. Before the sales pitch and measuring were totally complete, he got a call to go out for another sales appointment, so then it was all a big rush! There’s also a built-in bidet that is part of the personal hygiene therapy system. I hate sitting in it for 30 minutes waiting for it to fill up. Doesn’t anyone at the company review contracts? But nobody told me it was going to take 45 minutes before the pump comes on to get rid of the water. I was told there is none. I couldn't get in my bathtub. I called for someone to visit me and explain the benefits of your tub. It's not good for Safe Step to have somebody who acts like she did, when somebody tries to call about some problems. and we can't get a service technician to call us back to resolve this issue ??? I have contacted the service number but the lady representative had told me to go to Home depot to fix the water issue upstairs.My wife paid 15000 plus for this tub. I called him right back and his voice answering machine said, “The number you called is not available.” I never got a call back from him. But what they did was that they took the siding and the insulation off, made a great big hole where the bathroom was and broke up the beautiful one-piece thing that I had. At the time we got the tub, the salesman, Lenny, was personable and professional. The sales rep I dealt with was wonderful. Once we did turn it back on, it ran for a moment then it sputtered and died. Reality? Absolutely! I don't know when the guy is coming back to sand down the wall where the sheetrock was replaced. She thought she was gonna come in to see a mess as well and she couldn't believe it. I bought it from South Korea and it was under 2,000 bucks. Prove it was cleaned every month. Glassdoor has 19 Safe Step Walk-In Tub reviews submitted anonymously by Safe Step Walk-In Tub employees. The guy who came to the house did a good job of pitching Safe Step. I then asked if the plumbing company’s only employment is installing their product and they don’t do any other work. The sides of the tub aren't high enough, so when you sit in it with the jets running, the water splashes out on to the floor. The massage on the legs is the best part for me. However, it takes a long time to fill up which is annoying. In no time, he was here at the house and we went through all the stuff. Safe Step Walk-In Tub Co. Baths. However if you have on e installed or waiting to get one installed you will have to leave a message and hope for a call back.When talking to the sales dept and explaining my frustration with getting info on my up coming installation I was told the installation dept is extremely busy. Safe Step provides customer service via toll-free number at (800) 346-6616 or via chat on their website 24 hours a day. But is there a sequence that you should do those things? I didn't realize that that drain comes on so late. Safe Step walk-in tub reviews indicate that customers enjoy the amenities of the tub, but pricing can run high for premium models. A walk-in tub is a bathtub … ADA standard is 17” to 19”. Safe Step Walk in Tub/Shower misrepresents the services and products regarding shower installation. We had an interest in a Safe Step Walk-in Tub for a long time because we moved from the north in Virginia, down here in 1996, and we had a house built. Like what I noticed when I called to inquire, the sales people of Safe Step are courteous and not pushy, which is a good thing since overselling can be a turn off. We got in touch with the company and told them there were technical issues. I had one of those great, big tubs that we didn't have enough hot water. She had a lot of serious injuries and a lot of arthritis had been setting in, so the walk-in tub has helped her tremendously by getting in safely. Stepping into a bathtub can be dangerous. I have to sit there and wait for the tub to fill up and then do the jacuzzi. They got the walk-in tub in and set it up and running. I haven't been able to use the shower part of it but we have used the little handheld a little bit and I always wonder if the microject is working right. She absolutely loves it. Enjoy reading our tips and recommendations. It's very relaxing when you use the Jacuzzi. So they did good. So they didn't do some of the caulking work. Safe Step Customer Service representative kept insisting toilet is compliant, and offered no remedy. See What Our Customers Have to Say: "Recently, I purchased one of your Safe Step Walk-In Tub and want to say how pleased I am with it. Reviews from SAFE STEP WALK IN TUBS employees about SAFE STEP WALK IN TUBS culture, salaries, benefits, work-life balance, management, job security, and more. Safe Step Walk-In Tub Co. also offers a Helping Hands Rebate of up to $1,500 to help offset the lack of coverage provided by Medicare and Medicaid, and military discounts. I brought the water up to my knees one time and used the jets on the back of my legs and my feet. We're so glad to hear you're happy with your tub, Linda! Once I get a hip replaced, it's gonna help more when I'm doing my therapy stuff to get the body back in shape. Horrible customer service. Safe Step walk-in tub prices and installation range from $11,000 to $16,000. BBB accredited since 2003-02-07. To solve this problem, Safe Step Walk-In Tubs give y… Ridiculous? The guys who put the thing in were great too. Some of the issues considered are space requirements, plumbing, heating and electricity. The tub helps me out with that. Then all around the driveway, it had all these boxes. Everything was neat. And the other thing was after I took a bath, it was 45 minutes later, all of a sudden, that water clear out that the tub has goes on. There's a problem with it because of the way the plumbing goes. The tub needs to be operational so that the customer can figure out whether the jets are gonna be powerful enough for them. We looked at it and looked at the construction of it. Neither has my wife or her daughter. 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Decide how many jets you want and where to place them in walk-in... Especially with the limited ability that I don ’ t find out something about it tips about walk-in Bathtubs to. Bad hip and I didn ’ t offer regular shower head my complaint install the needs!
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