Since cleanliness is so firmly tied to financial success, it is imperative for hoteliers to implement a smart strategy for bolstering their housekeeping operation. It also makes them aware you are paying attention to their work, which might motivate them to tighten up in certain areas that they know they may need to improve upon. #5 – Embrace Technology to Drive Efficiency. Not 12:01, not 12:05, and certainly not later than that. A special thank you to Sophie Huertas, Housekeeping Consultant and Trainer. 3 Speen Street, Suite 300, Framingham, MA 01701. Her vision was to create an application to help hotel housekeeping staff work more efficiently and help hotel managers make more immediate and informed decisions about how to increase hotel profitability. Daily Chores. Delays for napkins and tablecloths in restaurants. It’s through our global network of over 9,000 franchisees that a superior commercial cleaning experience is provided to a wide range of customer types including office buildings, hospitals, hotels, sporting venues, universities, restaurants, manufacturing facilities and more. The best job listings maintain the overall structure and format of this outline while adding the requirements and duties of the specific position. Housekeeping represents the largest payroll department of a hotel, so when a hotelier retains better efficiency in the housekeeping department, better control over profitability will follow. Similarly, if you are disengaged and unmotivated, there’s a good chance your staff will eventually carry the same sentiment. Encourage the team to give feedback and make suggestions for improvement in the areas in which they’ve trained. © 2021 Questex LLC. Interviewing for any job can be a stressful experience, but anticipating questions and preparing your answers can help you feel ready for the interview. A well-designed Hotel PMS will help you manage all aspects of your hotel business from the convenience of a single dashboard. Think out of the box and be creative with housekeeping solutions to maximize efficiency and successfully manage budgets. Our solutions save hoteliers time and money by automating labor management and providing real-time visibility into labor efficiency benchmarked against the industry and competitors. A well-trained room attendant can make all the difference in your hotel’s housekeeping department. They possess knowledge of how to effectively disinfect commercial appliances, the proper techniques for sterilizing food-preparation surfaces and utensils, and executing a rigorous checklist of sweeping floors, washing windows and scouring restrooms. Hotels have different housekeeping policies, but most … There's really no need to tip a hotel housekeeper. This translates to more dollars added to your bottom line as less dollars are spent on labor. Knowing when to replace equipment is also key – meaning when it’s at the end of its life but before it breaks. Your room attendants may feel more invested if they have more to offer to the hotel, increasing motivation, retention and loyalty. A lot of hotel owners have been supporting “go green” initiatives that … Hotel Housekeeping Injuries by the Numbers In a 2016 brief published by the Department of Industrial Relations, it was noted that 27.3% of housekeepers are injured within their first year of working. #4 – Think Creatively for Enhanced Cleanliness. Producing a checklist of important procedures for the team to follow (in how to care for washers and dryers) provides essential guidance and creates accountability. Hotel Management’s editorial team played no part in developing the article. We've created a handy depth chart to help you keep track of your hotel's cross-training efforts. Providing members of the housekeeping team with the tools they need to thrive – whether it’s the assistance of an outsourcing agency specializing in cleansing hotels, proactive maintenance on laundry equipment, smarter and more time-saving procedures, or technology solutions that boost efficiency – makes a tremendous difference in a world where the importance of hotel cleanliness is dominant. Jani-King is the world’s largest commercial cleaning franchise company with more than 120 support offices in 14 countries. Hotel restaurants that exhibit a ring of filth and germs make customers wonder about the rest of the hotel – and steadily erodes profitability and reputation in the process. In addition to an organized cleaning cart , providing a hotel housekeeping checklist that outlines all housekeeping duties will help … Here are a few ideas worth trying at your hotel: Incentives are great because they give your room attendants a goal to work towards and to look forward to. Streamline your hotel's housekeeping management with ALICE. This may sound pedantic, but if you have ever seen a housekeeper, you may have an idea of how much stuff they are carrying around. Delays for spa and pool towels. 50 Best Hotel Housekeeping and Cleaning Tips & Tricks. Skills and Requirements for a Hotel Housekeeping Employee. With simultaneous rising labor costs and stubbornly high turnover, hotel housekeeping remains a top challenge facing the industry. One of the bigger responsibilities of the housekeeping team is to control the … Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. And, uniting with a sub-contractor for housekeeping services means hotels can reduce the benefits they are required to carry under the Affordable Care Act. Energy is contagious. Housekeeping plays a major role in maintaining the standards of a hotel. To strengthen operations, it’s vital to care for laundry equipment with proactive maintenance. Be sure to comment below, we'd love to hear!**. But even the most well-trained room attendants need to be motivated from time to time to maintain peak performance. The right technology solution ensures enhanced communication between housekeeping and the front desk (and less confusion about what rooms are ready when), and that accurate information is seen and then shared all around so job responsibilities are flawlessly executed. Start with the counters. Click here to get it now! An investment with cleaning specialists is an investment in the employees themselves who are responsible for helping shape the highest levels of guest satisfaction. There are tasks that, if done daily, will keep your home in order and prevent that … Housekeeping must determine what rooms are to be cleaned in priority order, while accounting for guests checking out late and accommodations that are large or more challenging to get in order. We’re the only way to get hotel labor costs 100% perfect. Confidently aligning with an outsourcing company such as Jani-King where attention to detail throughout the space is paramount doesn’t need to strain budgets either. If you are motivated and excited for the success of your hotel, your employees will feed off of this. This is a powerful job-performance motivator in one of a hotel’s most physically demanding departments. <>, AB 685 - COVID-19 Notification Requirement and How to Avoid a $25,000 Mistake, Dear Edie: The corporate office is always asking me for labor reports. Ensuring the department operates at the highest possible standards without straining budgets can be achieved when the right measures are in place. Their assigned rooms are cleaned to standard and they’re efficient, spending only the necessary amount of time needed to clean each room. When an employee is given more responsibilities, they might view it as the hotel putting more time and trust into their professional development. If you balk at the tyranny of YET AGAIN having to make … This isn’t just for an in-house operation – hotels that implement a housekeeping technology solution continue to work with outsourcing cleaning companies because the systems are often simple to learn and easy to use. On a department level, cross-training leads to better coordination and teamwork, as it improves understanding of the different positions within the housekeeping department. Reproduction in whole or part is prohibited. Headquartered in Addison, Texas, Jani-King is consistently recognized as a global leader in commercial cleaning franchising. Speak to a sales representative. #3 – Say Good-Bye to Food Germs & Hello to Profits. Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. And while this may seem obvious, it’s worth addressing as it is an often forgotten principle yet one of the most important to apply. Housekeeping staff need a variety of skills, a passion for service, and a high level of dedication to be successful in their roles. Bottom line, be conscious of the example you are setting for your employees. Looking for ideas on incentives? Guest chooses a hotel and expects a clean, comfortable and relaxing … Hotels, resorts, and vacation rentals rely on their housekeeping staff to ensure that rooms and rentals are spotless and well-stocked with amenities. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. **Do you have any tips for motivating hotel room attendants? Below are a few you can try at your hotel! For the majority of hotels nowadays, a perennial issue with no easy solutions is staffing, both in terms of how to cut costs and how to keep top talent engaged. NOTE: This document discusses the health and safety aspects of hotel housekeeping involving repetitive motion injuries. Housekeepers in a hotel also clean public areas and often come into contact with hotel guests. No one knows more about how to clean quickly and efficiently than a hotel housekeeper. by Larry Mogelonsky, MBA, P.Eng. From supplemental staff during peak seasons to a complete, turn-key housekeeping solution, Jani-King’s program improves guest satisfaction scores and delivers the results you expect. At many hotels, housekeeping jobs pay up to $27 per hour, with health care benefits that cover workers’ families. Example: "One time when I worked as a housekeeper at a hotel, the final task of my shift was to clean a suite that a large group stayed at. Share data in real time.Eliminate overstaffing and excessive overtime.Avoid overuse of contract labor. Lists and checklists are only as good as what is put on it and what is crossed off of it. exclude terms. Recommended to you based on your activity and what's popular • Feedback Our advanced technology and real-time data helps achieve rapid return on investment by matching employee schedules with customer demand. Four Simple Ways to Motivate Your Hotel's Room Attendants. Why do we like this so much? We are so excited to share efficient technique to hotel cleaning and housekeeping management. Managing housekeeping operations for a hotel requires more than just hiring experienced room attendants and facility maintenance staff. #1 – Invest in Training = Invest in Employees. A well-trained room attendant can make all the difference in your hotel’s housekeeping department. Cross-training your room attendants not only adds value to your housekeeping department as a whole, but also to your individual employees. An impeccable cleaning process is complex, so aligning with experts such as Jani-King provides a cost-effective way to triumph with housekeeping education and procedures. According to STR’s 2019 HOST Almanac, a compilation of operating statistics of more than 5,000 U.S. hotels, 2018 labor costs tallied an estimated $70 billion. If you are seeking a job in housekeeping, it is recommended that you contact the organization you wish to work for directly. Cleansing and sanitizing a restaurant requires the capabilities of a team specifically trained to adhere to EPA standards, and this is where the expertise of a specialist outsourcing company is invaluable. If your hotel’s check-out time is 12:00, housekeepers expect you to be out of your room at 12:00. See how our hotel housekeeping software can help you cut costs and get more done. Their assigned rooms are cleaned to standard and they’re efficient, spending only the necessary amount of time needed to clean each room. It is also imperative for the housekeeping staff to understand the key role they play in a hotel’s profitability by providing clean spaces for valued guests to conduct their business and leisure activities. Cleanliness – it’s one of the most researched items when consumers are exploring where to stay for business or leisure. All rights reserved. When the equipment’s performance slacks, housekeeping is unable to execute job responsibilities, and that trickle-down effect can negatively impact the guest experience. Often, those team members working in housekeeping day after day come up with great ideas for heightening their productivity. Here are five key tips for improving your housekeeping operation. Housekeepers are employed in hotels, motels and holiday resorts to clean and maintain rooms. It’s about cutting labor costs without sacrificing room cleanliness. Staff training is crucial to improving housekeeping job performance. Many managers remarked that oftentimes a star room attendant will help fill staffing deficiencies by recruiting his or her friends. The fact that the housekeeping function touches on one of the other biggest areas of opportunity for improvement in guest services speaks to the need to optimize this function, particularly for large, multi-property hotels. We encourage you to begin reflecting on how specific departments, like housekeeping, can be improved and leveraged in time for your hotel’s re-opening. As a leader in the hotel and resort housekeeping industry, Jani-King has specific programs that are customized to your property needs. Better managed stock. -- Spending Hours Doing Reports. Virginie Lafon founded 1Check, part of the Oracle Startup Cloud Accelerator program, in 2014 while working as the head of housekeeping at the Radisson Blu hotel in Nice, France. Hotels are increasingly tapping the services of outsourcing agencies specializing in commercial cleaning to instruct in-house housekeeping staff on how to implement safe and hygienic sanitization practices as well as provide personalized service to guests. File Type PDF Hotel Housekeeping Sop Manuals step-by-step process on how to effectively perform housekeeping procedures, such as daily cleaning and maintenance tasks. This is the world's first automated, intelligent housekeeping solution for hotels developed by Hoteliers for Hoteliers and with Housekeepers for Housekeepers in conjunction with Intercontinental Hotel Group. Enclose phrases in quotes. Making a list. From economy hotels to large convention hotels and luxury resorts, our solutions fit all types of properties. Here’s another bonus to aligning with an outsourcing company – it can diminish a hotel’s number of workman’s compensation claims because the outsourcing agency takes over the responsibility of such issues. It had been a long day, and I was looking forward to seeing my family at home. Adopting effective housekeeping technology solutions empowers staff to make smart in-the-moment job decisions, increases employee productivity, and allows hotels to optimize room inventory – ultimately raising guest satisfaction scores. 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